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HomeTrainingCore retailHuman resources

Human resources

Objective

Understand how to identify, hire, retain, and build retail talent.

Content

Introduction to Human Resources

  • Understand the importance of having the “right” people for a successful retail business.
  • Learn the profile, job requirements, and skills for a retail sales associate.

The selection process

  • Explain the components in the selection process
  • Explain how to source and recruit associates
  • Understand how to conduct an interview and make a hiring decision
  • Understand the cost of making a “bad” hire
  • Learn the basic Employment Regulations

The manager’s role in the onboarding process

  • Describe the employee orientation process
  • Describe the manager’s role in the training process

Maximizing associate/employee performance

  • Understand the importance of providing regular feedback
  • Recognize circumstances that require coaching and explain how to address those areas
  • Describe how to measure, observe and coach for improved performance
  • Explain how to develop realistic stretch goals to challenge sales associates
  • Describe the role of providing rewards and recognition in maximizing performance

Managing Communications

  • Describe the manager’s role in effective associate communication
  • Describe how to communicate with sales associates about promotions and special events
  • Learn the elements for conducting a successful store or department meeting

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0903 980 025
client_support@athenaretailconsulting.com

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